“The person who goes farthest is generally the one who is willing to do and dare. The sure-thing boat never gets far from shore.”
~ Dale Carnegie
The JE Illusions Customer Experience
We realize that acquiring paint long distance can be an uneasy and new experience for some of you so we would like to eliminate any concerns you might have about the way we conduct our business. The most fun and perhaps the most difficult part of the painting process is deciding on your specific paint job. Browsing our product gallery, bringing in ideas of your own, or incorporating an alternative project that has caught your eye will aid us in developing the ultimate art-on-wheels for your needs.
Money exchange is without a doubt the most delicate and unnerving element of long distance productions so we try to keep it as painless and as easy as possible. Before work begins on your paint project, we will collectively decide on a fair price. This quote will be based on how much area of sheet metal you have, whether or not a core exchange of parts is involved, amount of bodywork, shipping fees, and of course the extent and detail of the paint job. A down payment will be required before work is begun and the remainder of the bill will be due upon completion. Rest assured that once a specific design and price is established we will not charge you any more than what was agreed upon. Our final quote is firm and straightforward with no hidden charges.
Our business motto is "customer satisfaction is our number one priority." That is why when we begin your paint project we stay in constant contact with you to make sure that we are all on the same page. We email pictures after each step of the paint process is completed so that you can give us the OK to move to the next step - plus it's fun to see!
After the project is completed and you have agreed that it has fulfilled your highest standards, we will expertly package your job in soft flannel cloth wrapped in bubble wrap and buried in packing peanuts. We will ship off your new masterpiece immediately with a tracking number as well as insurance through UPS. We also offer guaranteed overnight express delivery for a small fee. We will include a receipt for your records, extra business cards (if you plan to share your secret), and a thank-you letter explaining care of your new paint as well as our gratitude for your business.
Once you receive your set and stop drooling we encourage you to send us high-quality pictures to post on our website as well as any comments (good or bad) that can aid us in our excellent customer service.
We hope that this helps ease any of your fears that you might have in working with us. If there is anything else that we can do, or you have any questions, please contact us.
